What is your reprint / refund policy?
We aim to provide the best quality possible on all our print services. All jobs are inspected for quality and accuracy when moving through each stage of prepress and production. If there is an error in printing or bindery which we do not catch that makes your job unusable, we will replace the job as quickly as possible. In the case of missed deadlines or other extenuating circumstances where a reprint will not suffice, refunds or store credits may be issued. We encourage customers to check their files carefully before ordering, as we cannot assume responsibility for errors which were overlooked by you when proofing, or issues which were already present in your files (e.g. low resolution photos, inconsistent alignment, etc). For more about our policies, please view our Terms of Service.
DocuCopies Terms of Service
What file formats do you accept and which one is better?
PDF format is preferred because this does the best job of preserving all your file's design elements, images, fonts, sizing and other visual aspects. This is also the only file format our printing presses will accept. File types which are not PDF, JPG or PNG will require you to approve a PDF proof before we print. This may entail a $9.95 charge, so please convert files to PDF in advance whenever possible.
How do I place a custom order or request?
Our online printing service is customized to give instant prices on at least 95% of the jobs we print. But there are occasional custom printing requests which the order form does not offer.
To request a custom quote, please make sure your request is not already an automated option on the cost calculator. You may need to click Show More Options to see it.
If you still need a custom quote, click Custom Quote Request. Enter your details in the Job Notes, and submit your request. We will get back to you with your custom quote price or any questions as quickly as possible.
Do you store files from previous orders?
Yes we do. Many of our customers are repeat clients who absolutely love the ease with which previous jobs can be reordered.
Reorders can be placed from the Orders page when logged in. Click the Reorder button beneath the item you want to duplicate. You'll see 2 options: Reorder and Reuse Same File, and Reorder and Upload New Files. In either case, this will load the job details on the pricing and order form, and you can make any changes to page count, quantity, or other specifications as necessary.
Can I download a file from a previous order?
We typically only store your originally uploaded files under your account for 2 years. For this reason, we do not recommend using our file upload system as a cloud storage service for print files. While we usually can retrieve original uploads from further back, there are additional charges to retrieve these files off of our archive server, and you would be better off centralizing your print files on any number of free cloud storage services, such as Google Docs / Google Drive.
Do you provide proofs?
We can email you a digital proof free of charge if you request this in the job notes. For books and booklets, these will be displayed like an actual book, which you can “flip” through on the screen and see how the pages are sequenced from left to right, as well as the binding and margin areas.
The base price for a hard copy (printed) proof is $25, plus 10¢ per page. This includes 2-day shipping or faster. To do this, place your order as normal and choose "Send Hard Copy Proof" at the bottom of the order form. You are not automatically charged at checkout and no charges will be made until you review the proof and let us know how to proceed.
If you'd like to see generic samples of our printing quality, we can send a spiral bound sample book at no cost. This contains color printing on all of our paper stocks so you can compare the thickness, finish and print quality. Just email us your sample request and let us know your address.
Can you print mixed color jobs, for example a book that has color printing and black and white?
If your book job has a significant mix of color printing and grayscale/black-and-white pages, we can look to see if there will be cost savings to price out the B&W pages separately. We have a one-size fits all formula for this type of job, so in some cases (generally those with small quantities and/or small page counts) there is no benefit and it's better to price it as color.
The fastest way to get this information is to enter your job details on the appropriate order form as a full color job, then specify in the Job Notes which pages will print in color versus B&W. Then email us with the quote number and we will get back to you with your custom price.
For color copies where the back side is B&W, there is a simpler formula, but this does not math out to savings with quantities under 1000.
Can you ship to multiple addresses?
Yes we can. To split your shopping cart in various per-item quantities to different addresses, choose “Split Ship” on the review-order page once all your items are in the cart. This will prompt you to add more shipping profiles to your account, after which you can designate which quantities of which items go where.
While you will not get the benefit of our free shipping offer for every address, you will still get free shipping to the address with the largest quantity, provided you don't add a rush delivery option.
Do you ship internationally?
We're sorry but we currently only ship to the United States, Canada, Mexico and Puerto Rico.
What forms of payment do you accept?
We accept Credit Cards, Paypal, ACH and Check. For Rush Delivery, only credit cards may be used.
In most cases, credit cards are preferred. This allows for the least chance of processing delay, because we can simply charge your card once we have your files setup and confirm your order was placed correctly.
Paypal is the next most common payment option. But this cannot be chosen with a Rush Delivery service. This is because we must first confirm the order was placed correctly and that the files will print correctly. We then email you a payment link, which interfaces your DocuCopies account with Paypal checkout. But because many emails get missed or go to spam, this step often pushes the job past the daily production cutoff required to guarantee rush delivery, and the delivery date is no longer available for the same price.
ACH Payments are preferred for customers who order large volume jobs and/or order frequently. This minimizes our processing fees and provides greater stability in ordering, since customers don't need to worry about expiration dates, new card numbers, and other common credit card hang ups.
Personal and business checks may also be used, but production will not begin until the checks are received.
Can you ship blind to my customer?
Yes we can. Blind Shipping means your job will be shipped without any promotional materials, receipts or packaging that identifies us as the manufacturer. This makes drop-shipping your brokered print jobs to clients seamless and confidential. To use Blind Shipping, you must save a separate shipping profile for your own address so that this can show as the Return Address on the shipping label.
Can I become a reseller?
Our reseller program is available exclusively to clients who work in the printing or graphics industries who are brokering jobs out for their clients. Resellers enjoy 10% store credit for each shipped job, as well as automatic Blind Shipping and priority production. Note: not all who "resell" their product are eligible for the reseller program. For example, self published authors do not qualify because they are sourcing their own products with us and selling them retail as authors, not as printers or print brokers.
I got a quote from a different company. Can you match the price?
For price matching requests, please submit your information on the Price Match Request form under the Help menu.
Price Match Request