Printers near me have samples. How can I be sure of your quality?
We understand one of the benefits of local printing companies is that you can often see the first copy, or proof, without having it shipped. If you'd like to see generic samples of our printing quality, we can send a spiral bound sample book at no cost. This contains color printing on all of our paper stocks so you can compare the thickness, finish and print quality. Just email us your sample request and let us know your address.
If you do want to see a printed proof of your job, we can ship one copy to you before you commit to the entire job. The base price for a hard copy proof is $25, plus 10¢ per page. This includes 2-day shipping or faster.
Alternatively, we can email you a digital proof free of charge if you request this in the job notes. For books and booklets, these will be displayed like an actual book, which you can “flip” through on the screen and see how the pages are sequenced from left to right, as well as the binding and margin areas.
How do I print my book online?
To begin your book printing journey, first you'll want to decide what kind of binding you want. You can see our book binding options on the Book Printing page.
Once you've decided, click on the product to go to the pricing and order form. As you enter your details, the cost calculator will show your total cost, as well as your cost-per-book so that you can easily plan your retail selling price when appropriate.
For large book printing jobs, it never hurts to start off with a hard copy proof, which can be selected on the bottom of the order form. If chosen, you will receive one printed copy of your book, finished and bound exactly as the rest of your job will be produced, prior to us collecting payment for the entirety. The cost for a proof is $25, plus 10¢ per page, and includes 2-day shipping or faster.
Alternatively, we can send a digital book proof free of charge. This will show where the binding falls, how the margins look, and how the pages are sequenced from left to right.
What is your reprint / refund policy?
We aim to provide the best quality possible on all our print services. All jobs are inspected for quality and accuracy when moving through each stage of prepress and production. If there is an error in printing or bindery which we do not catch that makes your job unusable, we will replace the job as quickly as possible. In the case of missed deadlines or other extenuating circumstances where a reprint will not suffice, refunds or store credits may be issued. We encourage customers to check their files carefully before ordering, as we cannot assume responsibility for errors which were overlooked by you when proofing, or issues which were already present in your files (e.g. low resolution photos, inconsistent alignment, etc). For more about our policies, please view our Terms of Service.
DocuCopies Terms of Service
What file formats do you accept and which one is better?
PDF format is preferred because this does the best job of preserving all your file's design elements, images, fonts, sizing and other visual aspects. This is also the only file format our printing presses will accept. File types which are not PDF, JPG or PNG will require you to approve a PDF proof before we print, which we will email to you after we setup your files.
How do I place a custom order or request?
While our site is customized to give instant pricing on at least 95% of the jobs we produce, there are always some custom requests which the quote pages do not address.
The fastest way to get a custom request is to save a quote of your job with all your non-custom information entered, and your custom request in the Job Notes. You can then email us your quote number and reiterate the request for custom pricing. Making your request this way ensures that we have all the information we need to get your pricing right off the bat, rather than going back and forth by email over various details of the job which are asked on the order forms.
If you're not sure where to start and need some guidance, feel free to email us or fill out the Custom Quote form.
Do you store files from previous orders?
Yes we do. Many of our customers are repeat clients who absolutely love the ease with which previous jobs can be reordered.
Reorders can be placed from the Orders page when logged in. Click the Reorder button beneath the item you want to duplicate. You'll see 2 options: Reorder and Reuse Same File, and Reorder and Upload New Files. In either case, this will load the job details on the pricing and order form, and you can make any changes to page count, quantity, or other specifications as necessary.
Can I download a file from a previous order?
We typically only store your originally uploaded files under your account for 2 years. For this reason, we do not recommend using our file upload system as a cloud storage service for print files. While we usually can retrieve original uploads from further back, there are additional charges to retrieve these files off of our archive server, and you would be better off centralizing your print files on any number of free cloud storage services, such as Google Docs / Google Drive.
Do you provide proofs?
We can email you a digital proof free of charge if you request this in the job notes. For books and booklets, these will be displayed like an actual book, which you can “flip” through on the screen and see how the pages are sequenced from left to right, as well as the binding and margin areas.
The base price for a hard copy (printed) proof is $25, plus 10¢ per page. This includes 2-day shipping or faster. To do this, place your order as normal and choose "Send Hard Copy Proof" at the bottom of the order form. You are not automatically charged at checkout and no charges will be made until you review the proof and let us know how to proceed.
If you'd like to see generic samples of our printing quality, we can send a spiral bound sample book at no cost. This contains color printing on all of our paper stocks so you can compare the thickness, finish and print quality. Just email us your sample request and let us know your address.
Can you print mixed color jobs, for example a book that has color printing and black and white?
If your book job has a significant mix of color printing and grayscale/black-and-white pages, we can look to see if there will be cost savings to price out the B&W pages separately. We have a one-size fits all formula for this type of job, so in some cases (generally those with small quantities and/or small page counts) there is no benefit and it's better to price it as color.
The fastest way to get this information is to enter your job details on the appropriate order form as a full color job, then specify in the Job Notes which pages will print in color versus B&W. Then email us with the quote number and we will get back to you with your custom price.
For color copies where the back side is B&W, there is a simpler formula, but this does not math out to savings with quantities under 1000.
Can you ship to multiple addresses?
Yes we can. To split your shopping cart in various per-item quantities to different addresses, choose “Split Ship” on the review-order page once all your items are in the cart. This will prompt you to add more shipping profiles to your account, after which you can designate which quantities of which items go where.
While you will not get the benefit of our free shipping offer for every address, you will still get free shipping to the address with the largest quantity, provided you don't add a rush delivery option.
Do you ship internationally?
We're sorry but we currently only ship to the United States, Canada, Mexico and Puerto Rico.
What forms of payment do you accept?
We accept Credit Cards, Paypal, ACH and Check. For Rush Delivery, only credit cards may be used.
In most cases, credit cards are preferred. This allows for the least chance of processing delay, because we can simply charge your card once we have your files setup and confirm your order was placed correctly.
Paypal is the next most common payment option. But this cannot be chosen with a Rush Delivery service. This is because we must first confirm the order was placed correctly and that the files will print correctly. We then email you a payment link, which interfaces your DocuCopies account with Paypal checkout. But because many emails get missed or go to spam, this step often pushes the job past the daily production cutoff required to guarantee rush delivery, and the delivery date is no longer available for the same price.
ACH Payments are preferred for customers who order large volume jobs and/or order frequently. This minimizes our processing fees and provides greater stability in ordering, since customers don't need to worry about expiration dates, new card numbers, and other common credit card hang ups.
Personal and business checks may also be used, but production will not begin until the checks are received.
Can you ship blind to my customer?
Yes we can. Blind Shipping means your job will be shipped without any promotional materials, receipts or packaging that identifies us as the manufacturer. This makes drop-shipping your brokered print jobs to clients seamless and confidential. To use Blind Shipping, you must save a separate shipping profile for your own address so that this can show as the Return Address on the shipping label.
Can I become a reseller?
Our reseller program is available exclusively to clients who work in the printing or graphics industries who are brokering jobs out for their clients. Resellers enjoy 10% store credit for each shipped job, as well as automatic Blind Shipping and priority production. Note: not all who "resell" their product are eligible for the reseller program. For example, self published authors do not qualify because they are sourcing their own products with us and selling them retail as authors, not as printers or print brokers.
I got a quote from a different company. Can you match the price?
For price matching requests, please submit your information on the Price Match Request form under the Help menu.
Price Match Request