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Online Printing Services

Privacy Policy for DocuCopies.com

Effective Date: 12/8/2023

At DocuCopies.com, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, www.docucopies.com. By accessing or using our website, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information:

When you interact with our website, we may collect certain personal information that you voluntarily provide, including but not limited to your name, email address, postal address, phone number, and payment information. This information is necessary for processing your orders, delivering products, and providing customer support.

1.2 Automatically Collected Information:

As you navigate through our website, certain information may be collected automatically, such as your IP address, browser type, operating system, referring URLs, and usage patterns. We use this information for analytical purposes and to improve the functionality and user experience of our website.

1.3 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files that are stored on your device when you visit our website. They help us recognize you and remember your preferences for future visits. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent, but please note that some parts of the website may not function properly without them.

1.4 Customer-Uploaded Files

In addition to the information outlined in sections 1 and 2, customers have the option to upload files for print production through various methods, including the Google Drive file picker, direct website uploads, and Dropbox. By utilizing these features, you acknowledge and agree to the following:

1.4.1 File Usage:

Files uploaded through the Google Drive file picker, direct website uploads, and Dropbox will only be used for the sole purpose of print production for customer orders placed on DocuCopies.com. These files will be securely stored on our servers during the Data Retention period as described in 1.4.3.

1.4.2 Confidentiality:

We understand the sensitive nature of the files you upload, and we assure you that they will be treated with the utmost confidentiality. We will not disclose, sell, or share these files with any third parties, except as required for order fulfillment (e.g., sharing files with our printing partners).

1.4.3 Data Retention:

Customer-uploaded files will be retained for a limited period necessary for order processing and any potential reorders or customer support inquiries. After this period, these files will be securely deleted from our servers.

1.4.4 Security Measures:

We implement robust security measures to protect the confidentiality and integrity of customer-uploaded files. Our systems are designed to prevent unauthorized access, disclosure, or alteration of these files.

1.4.5 Consent:

By using the Google Drive file picker, direct website uploads, or Dropbox to submit files, you explicitly consent to the use of these files for the purpose of print production and the associated processes mentioned in this section.

1.4.6 Limited Access:

Access to customer-uploaded files is restricted to authorized personnel involved in the print production process. These individuals are bound by confidentiality agreements and are only permitted access to the files necessary for order fulfillment.

1.4.7 Deletion Requests:

If, for any reason, you wish to have your uploaded files deleted before the end of the retention period, please contact us using the information provided in Section 8. We will promptly accommodate your request, subject to any legal obligations.

2. How We Use Your Information

2.1 Order Processing and Fulfillment:

We use your personal information to process and fulfill your orders, including sending order confirmations, providing shipping details, and facilitating returns or exchanges.

2.2 Customer Support:

To assist you with any inquiries, requests, or issues, we may use your contact information to provide customer support services.

2.3 Marketing and Promotional Communication:

With your consent, we may use your email address to send you promotional offers, newsletters, or information about new products and services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the email.

2.4 Analytics and Improvement:

We use the automatically collected information, such as browsing patterns and preferences, to analyze website usage and improve our website's design, content, and functionality.

3. How We Share Your Information

3.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These service providers are required to protect your information and use it solely for the purposes specified by us.

3.2 Legal Obligations and Safety:

We may disclose your information if required by law or if we believe, in good faith, that such disclosure is necessary to comply with legal processes, protect our rights, or ensure the safety of our users or the public.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

4. Your Choices and Rights

4.1 Access and Update:

You have the right to access and update your personal information stored with us. If you would like to review or modify your information, please contact us using the contact details provided below.

4.2 Opt-Out:

You can choose not to receive marketing communications from us by following the unsubscribe instructions in our promotional emails.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute data security.

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, the updated version will be posted on our website with the revised "Effective Date." Please review this Privacy Policy periodically to stay informed about how we are protecting and using your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at:

DocuCopies.com
Address:
636 Commerce Drive
Hudson, WI 54016
Email: info@docucopies.com
Phone: 1-877-222-4842

Thank you for entrusting us with your privacy.