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Home > Testimonials
DocuCopies.com is amazing! My Family Reunion Memory Book turned out even better than I expected AND they were delivered a day earlier than promised. The family was so impressed. Thanks for making me look good! I will definitely use your service again! Actually I don't remember if it was Genese, Lynn or Sheila but it was a woman who I talked to after you first sent out my order with a green photo of my aunt. But, your customer service rep was so friendly, courteous, helpful and completely responsive to my need to get the order corrected and get it to me right away. She told me what she was going to do and the turnaround time in which it would be done. She then did exactly what she told me. This to me is fabulous customer service. Anyone can make a mistake, but the test is how fast you can admit it and correct it. Unfortunately, these days you just don't find that many companies with that kind of customer service. My experience with Docucopies.com is the best! I spoke to several staff on the phone...each time a different person and they were all able to find my order and answer my questions with ease. The finished product was wonderful! I recommend your website a lot. I called to confirm the pricing, because I couldn't believe how much cheaper it was than anywhere else I had looked. The proof copy I ordered was a bit dark, but I was leery of asking for lighter in case photos would not be clear, however, someone must have noticed, as the rest of the order was lightened just enough that it was perfect. I was extremely impressed with the service from the beginning to the end. I called with questions prior to placing my order. The ease of placing the order for a very detailed workbook was impressive. The proof came very quickly for my approval and the one minor problem was corrected easily with an email note. The entire order was sent so fast, I was surprised. I am more than pleased and have expressed this to others at my church. They are interested in using your services as well. Thank you for your excellent service, great prices, and quality work! Great job awesome price, I am telling all my freinds!
Thanks
Lynn, as always, was very helpful in addressing my needs. These latest covers looked great! Thank you for the quality service, quick turn-around time and reasonable pricing. Keep up the good work! I have tried using a couple different companies to print and mail postcards for direct mail campaigns. My main complaint with those companies is the inconsistent turn around time. Docucopies has been reliable- I appreciate the e-mails verifying order processing and one when the order ships. We also work with Verizon co-op and require several invoice/shipping paperwork related items in order to get reimbursed. Although it wasn't your standard procedure to send the requested paperwork, Lynn has been very helpful and willing to send the items we need. I have placed a few orders with your company and will continue to do so in the future. You folks continue to blow me away with your attention to detail and efficiency.
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