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Terms of Service

Terms of Service-
All orders received after 1 p.m. CST will go into production the next working day. Contact us for rush orders. Prices are subject to change without notice.

Communication-
By setting up an account and registering with Docucopies.com, you are agreeing that it is ok for us to contact you by email and/or phone regarding information about your current jobs or possible future jobs, including but not limited to: promotions and coupons, invoices, issues with files, issues with payment, special offers. This includes emails sent both by our automated system and by members of our customer service team. Automated emails will include an option for "opting out" of future electronic communications. If you do not see an opt-out option or you wish to discontinue future communication with Docucopies customer service members, please let us know by email.

Setup Charges-
If your file is print ready there will only be a $7 setup charge. If any resizing, pasting, editing, etc. need to be done to make it print ready there will be a $29.95 minimum setup charge per file.

Additional $9.95 fee would apply to replace files (if possible) on jobs already in production.

Reprints-
DocuCopies.com will only grant reprints if the printing was our error. We WILL NOT reprint low resolution and/or bad files or any error on the customer files. 90 days after an order is marked as shipped from our facility is considered final.

Refunds-
Once charged and put into production, refunds may not be issued.

If DocuCopies.com refunds a customer for bad printing quality then ALL printed pieces must be returned to DocuCopies.com.

Warning-
  • Low-resolution images don't print well! Images taken off the Internet, particularly 72dpi jpegs look jagged and fuzzy when printed. To avoid this we recommend that your images be at least 300dpi (dots per inch).
  • During the printing process the paper can bounce in the machine up to 1/8" resulting in the print image not being in the exact same place every time.
  • Our prints are not guaranteed if running through another printing device.

Time Guarantee-
DocuCopies.com is not liable for any orders that do not arrive on a customer timeline. It is up to you to choose the shipping method that best meets your time line. DocuCopies.com will not be liable or be held responsible if a customer timeline is not met. We will not refund any order that does not meet a customer's deadline due to shipping or production delays. If you need an order by a specific date you must note the date in the comments section when placing your order.

Shipping Policy-
All orders received after 1 p.m. CST will go into production the next working day. Contact us for rush orders. Shipping costs for DocuCopies.com will depend on the method and option that you choose. Please note that all shipping rates for items that we sell are weight-based. DocuCopies.com is not responsible for any UPS shipping delays and is not required to provide any refund due to shipping delays. Brokerage Fees and Canadian taxes will be additional charges to any shipment to Canada. All packages returned to DocuCopies.com due to customer error in address information can be re-shipped at the regular shipping cost. If DocuCopies.com has to change a shipping address after the order has been shipped there will be a $20.00 charge assessed to the customer.

Color Quality-
At DocuCopies.com, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing color" standard using standard ink densities. There is no guarantee that your finished piece will look exactly like your printed sample from your home Ink Jet or Laser Printer. Even from one commercial printing and copying firm to another, there can be significant differences in results. We will do everything possible to make sure that your printed material will be of the highest quality.

We print to some of the highest standards in the industry, and have built our business up through repeat business and word of mouth advertising. We place customer satisfaction at a premium and to ensure your complete satisfaction we ask that you consider these factors before placing your order:

Customer Disks & Supplied Digital Information-
All prices and quotes provided by DocuCopies.com assume the customer provides properly prepared files following DocuCopies.com guidelines. The customer accepts all responsibility for supplied files that fail to output properly, contains errors or provide an unacceptable result. DocuCopies.com will make every effort to discover problems in the disk pre-flight stage but accepts no responsibilities for errors not deleted. DocuCopies.com strives to provide the best quality possible but sometimes there are uncontrollable copy machine marks. These include drum marks, random dots, and even sometimes lines. Another warning that Low-resolution images don't print well! Internet images most often will look jagged and blurry. To avoid this we recommend that your images be 300dpi (dots per inch).

Indemnification-
The customer affirms ownership of publication rights to all artwork, photos and other material submitted for printing and agrees to indemnify and hold harmless DocuCopies.com from any and all lost, cost, expense and damages on account of any and all manner of claims, demands, action and proceeding that may be instituted against DocuCopies.com on grounds that said printing violates any copyright or any proprietary right of any person, or that it contains any material that is libelous or scandalous, or invades any persons right to privacy or other personal right. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against DocuCopies.com provide that DocuCopies.com shall notify the customer with respect thereto. 90 days after an order is marked as shipped from our facility is considered final.

We reserve the right to refuse to any customer. Prices may vary without notice. This terms and policy agreement applies to DocuCopies.com orders.