Question 1

What online printing services do you offer?

Accepted Answer

We specialize in color copies and color printing, book binding, saddle stitch booklets, flyers, large format posters and vinyl banners, brochures and more. Use the navigation menu to see all of our printing services.

Question 2

Where can I print documents?

Accepted Answer

Print documents fast and affordably at DocuCopies.com. It's in our name for a reason! If you're only looking for a couple copies of a document, printing near you may be faster and more convenient. But printing documents online with DocuCopies.com is the best option if you're printing any volume, especially color documents.

What size of document are you printing? Most documents print 8.5x11 (letter size), 8.5x5.5 (half-letter size), 8.5x14 (legal size) or 11x17 (tabloid size). There are also international/European sizes, such as A4, which are based on the metric system. These sizes have been converted approximately to inches on the quote/order forms.

Where to order document printing on our website depends on what kind of document you want printed. If there will be binding, check out our book printing services. If your document is only 1 page, or multiple pages to be stapled in the corner, this should be ordered as color copies or black and white copies.

Does your document need to be printed and folded? Check out our brochure printing or newsletter options to see what folding options we offer.

Question 3

Why not order printing services near me instead?

Accepted Answer

Online printing services are usually cheaper than print shops near you. While local print companies may offer hometown familiarity and the confidence of face-to-face interaction, they generally cannot come close to our cheap printing prices. Our high volume allows us to negotiate a lower click-rate (the price we are charged by our suppliers for each sheet passed through the machine). And our efficiency-optimized binding and finishing department is set up to bind books and perform other finishing services with astounding speed.

Question 4

Printers near me have samples. How can I be sure of your quality?

Accepted Answer

We understand one of the benefits of local printing companies is that you can often see the first copy, or proof, without having it shipped. If you'd like to see generic samples of our printing quality, we can send a spiral bound sample book at no cost. This contains color printing on all of our paper stocks so you can compare the thickness, finish and print quality. Just email us your sample request and let us know your address.

If you do want a hard copy proof, you can select this on the order form. The cost will be displayed automatically and includes 2-day shipping or faster. You will not be charged until you receive your proof, make edits as necessary and give us approval to print.

Question 5

Where can I make inexpensive copies?

Accepted Answer

Color copies are more accessible and affordable than ever thanks to digital printing. Online printing companies like us tend to offer the best prices and service options. This is due in part to the large volume of color printing we do every day. Local printing and copying companies near you may offer this service on a walk-in basis, but due to the relatively small volume, you're likely to pay much more per copy than you will printing online.

Question 6

Is cheap printing good quality?

Accepted Answer

Upholding the highest quality while maintaining our legendary cheap printing prices is our top concern. All our custom printing services are performed in house on state-of-the-art equipment. The primary factors affecting your print quality are the files you send and the paper you select.

Our printing presses are digital, which makes setting up and printing each job much faster and easier than traditional ink processes, such as offset printing. The quality gap between digital printing and offset has been minimized over the last decade-plus, which has made high-quality color printing affordable for everyone.

We use flagship models of high-speed digital printers from the top manufacturers in the industry to ensure every job we produce looks spectacular. And because of the large volume we print every day, we can price our printing to compete with or beat the biggest names in the business.

Question 7

What is digital printing?

Accepted Answer

Digital printing is a process where images are transferred from digital files (typically a PDF) onto a variety of substrates. Unlike offset printing, which uses ink, digital printing typically uses toner. This colored, waxy substance is melted onto the paper and fused to the surface with a heat process. This eliminates the need for printing plates, costly setups, and the overall mess involved with ink presses. And unlike the cheap photocopies you might expect from the technology of decades past, modern digital printing produces vivid colors and exceptional detail. In most cases, our print quality is close to what you'd get from offset printing.

Question 8

How can I get a printing price quote?

Accepted Answer

First, locate the printing service or product you're interested in. Our top services are listed under Featured Products, but you can find the entire list of printing services on the navigation menu. Click on the service you want.

If it's a category page, such as Book Printing, you'll see a number of products separated by their binding type, use or other distinctions. Click on the specific product you want, and this will bring up the order form.

As you enter the job specifications necessary to calculate your printing price, you will see the cost displayed at the head and foot of the calculator. Once your information is entered, click Save as Quote to come back to it later, or Add to Cart to continue with checkout.

Question 9

How fast are your printing services?

Accepted Answer

For current estimated delivery times, enter your job details on the appropriate order form, then enter your ZIP code at the bottom. Print services which have no finishing generally ship within 2-4 business days. By finishing, we mean anything we do to the paper after printing and before it goes into the box. Jobs which do not have finishing include flat (unfolded) color copies, flyers, posters, and stapled booklets, which are saddle-stitched by a finishing unit as they come off the press (rather than bound by hand like our other book binding options).

Jobs with finishing typically ship in 3-5 business days. This includes our book printing services, any flat sheets with bleeds (where printing goes to the edge), folded brochures, notepads, NCR forms, mailing, and jobs with perforation or other finishing.

Question 10

How do I print my book online?

Accepted Answer

To begin your book printing journey, first you'll want to decide what kind of binding you want. You can see our book binding options on the Book Printing page.

Once you've decided, click on the product to go to the pricing and order form. As you enter your details, the cost calculator will show your total cost, as well as your cost-per-book so that you can easily plan your retail selling price when appropriate.

For large book printing jobs, it never hurts to start off with a hard copy proof, which can be selected on the bottom of the order form. If chosen, you will receive one printed copy of your book, finished and bound exactly as the rest of your job will be produced, prior to us collecting payment for the entirety. The cost for a proof is $25, plus 10Â¢ per page, and includes 2-day shipping or faster.

Alternatively, we can send a digital book proof free of charge. This will show where the binding falls, how the margins look, and how the pages are sequenced from left to right.

Question 11

Can you print and mail my documents directly?

Accepted Answer

Yes we can. We offer multiple mailing options, including Every Door Direct Mail, padded envelopes, 1st Class and 3rd Class Bulk Mail. See our Bulk Mailing Services page for more details, or select Bulk Mailing beneath the Finishing Options on the product order forms to see what services are available.

Question 12

Do you charge sales tax?

Accepted Answer

Most states do require us to collect sales tax. The sales tax cost is based on the local rate where your job is delivered. Many states do offer exemptions for some printing jobs, such as those placed by nonprofit organizations, government agencies and resellers. But each state's tax law is different, as is the required documentation you must provide to claim exemption.

To learn more about the exemptions available in your state, visit your state's tax board website. You can also see a list of certificates and forms available for each state under our Help Menu.

Question 13

What is your reprint / refund policy?

Accepted Answer

We aim to provide the best quality possible on all our print services. All jobs are inspected for quality and accuracy when moving through each stage of prepress and production. If there is an error in printing or bindery which we do not catch that makes your job unusable, we will replace the job as quickly as possible. In the case of missed deadlines or other extenuating circumstances where a reprint will not suffice, refunds or store credits may be issued. We encourage customers to check their files carefully before ordering, as we cannot assume responsibility for errors which were overlooked by you when proofing, or issues which were already present in your files (e.g. low resolution photos, inconsistent alignment, etc). For more about our policies, please view our Terms of Service.

Question 14

What file formats do you accept and which one is better?

Accepted Answer

PDF format is the preferred because this does the best job of preserving all your file's design elements, images, fonts, sizing and other visual aspects. This is also the only file format our printing presses will accept. File types which are not PDF, JPG or PNG will require you to approve a PDF proof before we prin. This may entail a $9.95 charge, so please convert files to PDF in advance whenever possible.

Question 15

How do I place a custom printing order or request a custom quote?

Accepted Answer

Our online printing services are customized to give instant prices on at least 95% of the jobs we print. But there are occasional custom printing requests which the order form does not offer.

To request a custom quote, please make sure your request is not already an automated option on the cost calculator. You may need to click Show More Options to see it.

If you still need a custom quote, click Custom Quote Request. Enter your details in the Job Notes, and submit your request. We will get back to you with your custom quote price or any questions as quickly as possible.

Question 16

Do you store files from previous orders?

Accepted Answer

Yes we do. Many of our customers are repeat clients who absolutely love the ease with which previous jobs can be reordered.

Reorders can be placed from the Orders page when logged in. Click the Reorder Item button beneath the item you want to duplicate. You'll see 2 options: Reorder and Reuse Same File, and Reorder and Upload New Files. In either case, this will load the job details on the pricing and order form, and you can make any changes to page count, quantity, or other specifications as necessary.

Question 17

Can I download a file from a previous order?

Accepted Answer

We typically only store your originally uploaded files under your account for 5 years. For this reason, we do not recommend using our file upload system as a cloud storage service for print files. While we usually can retrieve original uploads from further back, there are additional charges to retrieve these files off of our archive server. You would be better off centralizing your print files on any number of free cloud storage services, such as Google Docs / Google Drive.

Question 18

Do you provide proofs?

Accepted Answer

We can email you a digital proof free of charge if you request this in the job notes. For books and booklets, these will be displayed like an actual book, which you can flip through on the screen and see how the pages are sequenced from left to right, as well as the binding and margin areas.

The base price for a hard copy (printed) proof is $39.95, plus 10Â¢ per page. This includes 2-day shipping or faster. To do this, place your order as normal and choose Send Hard Copy Proof at the bottom of the order form. You are not automatically charged at checkout and no charges will be made until you review the proof and let us know how to proceed.

If you'd like to see generic samples of our printing quality, we can send a spiral bound sample book at no cost. This contains color printing on all of our paper stocks so you can compare the thickness, finish and print quality. Just email us your sample request and let us know your address.

Question 19

Can you print mixed color jobs, for example a book that has color printing and black and white?

Accepted Answer

If your document has less than 33% color pages inside, there will generally be some cost savings to price out the B&W pages separately. We have a one-size fits all formula for this type of job, so in some cases (generally those with small quantities and/or small page counts) there is no benefit and it's better to price it as color.

The fastest way to get this information is to enter your job details on the appropriate order form as a full color job, then click the Custom Quote Request button. Specify in the notes how many pages are color versus B&W. Click submit, and we will get back to you with your custom price.

For color copies where the back side is B&W, there is a simpler formula, but this does not math out to savings with quantities below about 3000.

Question 20

Can you ship to multiple addresses?

Accepted Answer

Yes we can. To split your shopping cart in various per-item quantities to different addresses, choose Split Ship on the review-order page once all your items are in the cart. This will prompt you to add more shipping profiles to your account, after which you can designate which quantities of which items go where.

While you will not get the benefit of our free shipping offer for every address, you will still get free shipping to the address with the largest quantity, provided you don't add a rush delivery option.

Question 21

Do you ship internationally?

Accepted Answer

We're sorry but we currently only ship to the United States, Canada, Mexico and Puerto Rico.

Question 22

What forms of payment do you accept?

Accepted Answer

We accept Credit Cards, Paypal, ACH and Check. For Rush Delivery, only credit cards may be used.

In most cases, credit cards are preferred. This allows for the least chance of processing delay, because we can simply charge your card once we have your files setup and confirm your order was placed correctly.

Paypal is the next most common payment option. But this cannot be chosen with a Rush Delivery service. This is because we must first confirm the order was placed correctly and that the files will print correctly. We then email you a payment link, which interfaces your DocuCopies.com account with Paypal checkout. But because many emails get missed or go to spam, this step often pushes the job past the daily production cutoff required to guarantee rush delivery, and the delivery date is no longer available for the same price.

ACH Payments are preferred for customers who order large volume jobs and/or order frequently. This minimizes our processing fees and provides greater stability in ordering, since customers don't need to worry about expiration dates, new card numbers, and other common credit card hang ups.

Personal and business checks may also be used, but production will not begin until the checks are received.

Question 23

Can you ship blind to my customer?

Accepted Answer

Yes we can. Blind Shipping means your job will be shipped without any promotional materials, receipts or packaging that identifies us as the manufacturer. This makes drop-shipping your brokered print jobs to clients seamless and confidential. To use Blind Shipping, you must save a separate shipping profile for your own address so that this can show as the Return Address on the shipping label.

Question 24

Can I become a reseller?

Accepted Answer

Our reseller program is available exclusively to clients who work in the printing or graphics industries who are brokering jobs out for their clients. Resellers enjoy 10% store credit for each shipped job, as well as automatic Blind Shipping and priority production. Note: not all who resell their product are eligible for the reseller program. For example, self published authors do not qualify because they are sourcing their own products with us and selling them retail as authors, not as printers or print brokers.

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