The online color copying gurus Docucopies.com added customer support staff and extended their service hours in an attempt at bettering the experience of their West Coast clientele. This way people in California, Oregon, and Washington can get help placing orders for color copies even after normal business hours.

The new hours span from 8 a.m. to 7 p.m. CST, which extends the window for help on color copy orders to 5 p.m. for West Coast customers. Marketing director Jeff Corbo has been aware of the need for additional customer service hours for some time.

"A lot of our clients are based in California and along the West Coast," he says. "Because of the timezone difference, when a lot of those people go to place their color copy orders at the end of the day, we're already closed."

Even though their self-service website allows customers across the country to order their color copies and other products 24/7, many who have never used the service before have questions and need help from a dedicated customer service agent.

"We never know how many jobs we may have lost because of the timezones," Corbo says. "Now that's a thing of the past."

Docucopies.com allows clients to place orders for color copies, books, booklets, postcards, fliers, posters, and more at any time of day from any Internet connection. Their order form includes a built-in cost calculator that updates the price of the job as changes are made. Free shipping is available on orders of $150 or more.

Docucopies has been in the printing and copying business since the 1980s. Their knowledge of the business and their products is unmatched. For more info or to place an order for color copies, log on to http://www.docucopies.com.

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